So, I chatted with a member of the HP support team. If the update details from the notice (found here) were examined, the only statement about what the update does was "This Firmware update improves User Experience." There was no mention of what was being fixed or how it "improved user experience." Before downloading and installing this update, I wanted to know what it did.
Recently I was sent an alert telling me that there was a firmware update available for my HP Officejet Pro 8715 printer. As one would expect, this caused an industry backlash and eventually the company offered a tepid apology and issued a firmware update walking back some of the changes. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.Ĭustomers were not informed that the purpose or at least one of the purposes of the firmware update was to lock out third party ink cartridges. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. The purpose of this update is to protect HP’s innovations and intellectual property. Beginning in late 2015, HP implemented updates to the firmware related to the security chip in HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer.
HP is constantly improving security for its products and customers.
This meant that printers would sense the use of recycled cartridges or third party cartridges and would present an error and stop working. Jumping in the wayback machine and going back to 2015, we all can remember that HP issued a printer firmware update that locked printers into only using HP ink cartridges.
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